Pathway Psychological Services  - Privacy Statement

What is the purpose of this notice?

To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR).

What we need

Pathway Psychological Services Ltd (“Pathway”) will be what is known as the “Controller” of the personal data you provide to us. For clients, we collect personal data about you such as name, address, e-mail, telephone number, financial information including where relevant bank details for payment purposes. This does not include any special categories of personal information about you (known as Special Category Data) which we will hold in relation to assessments and clinics we provide.

Why we need it

We need to know your basic personal data in order to meet our statutory, legal and contractual obligations, provide goods and services to you, process your instructions and provide you with marketing information. If as a client we have received your consent to tell you about our products and services, we will not collect any personal data from you that we do not need to provide and oversee these services to you.

What we do with it

We only ever use your personal data with your consent, or where it is necessary:

• to enter into, or perform, a contract with you and/or your referee or sub-client.
• to comply with a legal duty
• to protect your vital interests
• for our own (or a third party’s) lawful interests, provided your rights do not override these.In any event, we will only use your information for the purpose or purposes it was collected for (or for closely related purposes).
• We may process personal information for certain legitimate business purposes, which include some or all of the following:

• where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
• to identify and prevent fraud
• to enhance the security of our network and information systems
• to better understand how people interact with our websites
• to provide postal/email/phone communications which we think will be of interest to you
• to determine the effectiveness of promotional campaigns and advertising.
• Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times. We will also comply with your stated marketing preferences. When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish. Please bear in mind that if you object this may affect our ability to carry out tasks for your benefit.
• Where we keep it
• We are based in the UK and we store our data within the EU. Some organisations which provide services to us may transfer personal data outside of the EU, but we will only allow them to do if your data is adequately protected.

How long we keep it

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing e-mails, we will stop storing your e-mail address for marketing purposes (though we will keep a record of your preference not to be e-mailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information. We will not retain your data for any longer than necessary and the longest time that we will hold your data will be for six years (unless there is a legal requirement to do so – such as an extended case or assessment).

What are your rights?

We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:  

• the right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request)
• the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
• the right to have inaccurate data rectified
• the right to object to your data being used for marketing or profiling; and
• where technically feasible, you have the right to personal data you have provided to us which we process automatically based on your consent or the performance of a contract.
• This information will be provided in a common electronic format.Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.If you wish to raise a complaint on how we have handled your personal data, you can contact Dr Terri Van-Leeson, Data Protection Officer, Pathway Psychological Services Ltd, PO Box 1199, Kings Lynn, PE30 9DS who will investigate the matter.If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

We will NOT disclose your details to ANY third party - and you can ask to see any record that we hold for you at any time.

We appreciate that you may not wish to receive contacts from us and you can request not to receive contact by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have any queries relating to how we use your data please contact us on 01328 702251.

Terms & Conditions of Use of the Pathway Psychological Services Website

The information provided on this site is accurate at the date of publication so far as Pathway Psychological Services are aware, but is of a general nature only and is not intended to address specific issues or to be a complete source of information. Visitors should seek specific advice before acting on information contained in this site.

Pathway Psychological Services cannot take responsibility for any omissions from, or errors in, the general information provided on this site. In addition, Pathway Psychological Services cannot accept any responsibility for information obtained from other sites to which this site links. The information on this site is for the use of UK based users only and is subject only to the laws of the United Kingdom.

Pathway Psychological Services reserves the right to refuse to register applicants.

Pathway Psychological Services  - Cookie Policy

Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites. If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

Types of cookie:

‘Session’ cookies remain in your browser during your browser session only, ie until you leave the website.

‘Persistent’ cookies remain in your browser after the session (unless deleted by you).

‘Performance’ cookies collect information about your use of the website, such as webpages visited and any error messages; they do not collect personally identifiable information, and the information collected is aggregated such that it is anonymous.  Performance cookies are used to improve how a website works.

‘Functionality’ cookies allow the website to remember any choices you make about the website (such as changes to text size, customised pages) or enable services such as commenting on a blog. 

Use of cookies by Pathway Psychological Services Ltd:  The following table explains the way in which we use cookies on this website.